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Common queries answered

Frequently Asked Questions

The following table will give you estimates of the time it takes for you to receive a package, including order confirmation, packing, transit and custom clearance if needed. Beware that we cannot guarantee these estimated time.

DESTINATIONTIME
France48/72h
Rest of Europe10-15 days
Canada2-3 weeks
USA2-3 weeks
Australia2-5 weeks
South America2-5 weeks
Middle East & Africa2-5 weeks
Asia Pacific2-5 weeks

We ship to all countries around the world. However as your shipment is handled locally, make sure that the postal services in your country are reliable before ordering.

If you made a mistake while ordering, send us a mail as soon as possible to : contact@maedusabodyjewelry.com. If you wait more than 24h, your order may have already been shipped. In case it cannot be delivered, the post office will return it and we will be sending it back to you again.

Don’t forget to also edit your postal address in your account, under the tab “addresses”.

You can follow your order journey via the tracking link sent to the email associated with your order. You can also find this information in your account, under the “orders” tab, button “track” or via this link with your order number.

⚠️ If you live outside of France, the tracking details will appear in both the French post and your country post website with more details. Before you send us a mail, go check there if you need infos.

Kindly note that once your shipment is turned over to the postal service in your country, it is marked as delivered in our system. If you need more information, you can contact directly with your local postal service.

It depends on the country you reside in. If you’re residing within the European Union you will not need to pay any tax and duties

For the Rest of the World, any additional taxes, import fees, and surcharges are the only responsibility of the customer. Unfortunately, we cannot determine in advance the amount, if any, that will be charged.

For hygiene and sanitary reasons, and because we only offer body jewelry that cannot be resold after being used, we do not accept any returns.

However, should you wish to exchange an item (no piercing jewelry or plugs) that you didn’t wear, please reach out to us : contact@maedusabodyjewelry.com within 7 days of receiving your order. We will happily help you exchange it for another item should you be willing to bear the cost of the shipping and any difference in price if needed.

You can retrieve your password at any time by going to this page : https://maedusabodyjewelry.com/my-account, entering your account email or username and clicking on “Lost your password?”

You will shortly receive an email (check your spam if it is not the case) to reset your password. You can then use this new password to connect.

All kind of metals, with the exception of titanium, are susceptible to oxidation over time, giving them a tarnished look. This is a natural reaction, resulting from contact with oxygen and moisture in the air. It can also be aggravated by sweat, perfumes, creams and other cosmetic and cleaning products, so make sure to avoid it. 

Our brass jewelry are non coated in order to keep it as natural and safe as possible. All raw brass will tarnish / oxidize as it ages, creating a patina that is unique to each piece. This is considered normal and not a defect. If this is not a look you want, you may purchased anti-tarnish products or simply wipe it with a jewelry-polishing cloth.

Keeping your jewelry away from water, humidity and sun will help them stay shinny and bright. Make sure also to store them in a dry place and dry them thoroughly if it gets in contact with water.

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